FAQ

When will my items begin shipped?

Most items ship within 2 - 5 business days. However, because all of our rings are hand-made in small batches, it may sometimes take up to 7 - 10 business days to ship. please let us know at fabolouzcs@gmail.com and we will do everything we can to accommodate.

What if I Ordered the Wrong item? 

No problem! If your item doesn’t fit perfectly, please let us know by emailing us at fabolouzcs@gmail.com, our customer service will be happy to get an exchange sent out to you asap.

How should I do If the purchased the items have been taking >30 days without receiving?

Please contact the customs in your country, the items are normally held by customs.

How should I do when the items are unable to track and have not yet received >30 days?

Please contact me through website message, or email us at fabolouzcs@gmail.com and we will further contact with you on the solution or refund arrangement.

Shipping Info

  • We Ship Worldwide! All orders ship within 1 - 3 business day, and the business days are Monday-Friday and exclude Hong Kong Holidays.
  • Available shipping methods and exact shipping rates can be calculated in your cart before checkout.
  • Cost varies depending on location and number of products ordered.
  • Shipping Method: Hong Kong Post / China Post / DHL
  • Country & estimated delivery time after the tracking number is uploaded:
    • Australia: 8-15 business days
    • United States: 8-15  business days
    • UK / Spain / Germany / Netherlands / France / Italy and in many other European countries  14 - 30 working days
    • Canada: 10 - 25 working days
    • Other countries: 10 - 35 working days
  • All orders are subjected to complete payment verification before shipping.
  • Please note that weather delays or other factors beyond our control may impact delivery times and are non-refundable.
  • If for some reason we cannot fulfill your order, we will contact you by the email address used at checkout.
  • All rates are subject to change.
  • All prices are listed in US Dollars (USD).
  • Customs Charges and Duties: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Tax and duty amount is presented during delivery, not during checkout.